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Kimberly Black / Gavel Media

Robsham Information Leak Remains Unresolved

Walking around campus the past few weeks, talking to friends, and sitting in dining halls, it sounds a significant portion of Boston College students were impacted by the recent credit card fraud–or at the very least, most students know someone who was. Such a large leak of student information is unprecedented at BC, and yet the university has been uncharacteristically quiet about it. 

On February 24th, Boston College students received an email from William Evans, Chief of Police; Claire Ostrander, Interim AVP of Student Engagement; and Kieran Byrnes, Director at Robsham Theater. The email referenced the recent information leak through the Robsham Box Office and targeted blame at AudienceView, an external site BC uses for ticketed events. While the email concluded with the promise of an update on the credit card fraud, this is the last students have heard from the university about fraudulent charges made to their accounts. 

This has caused challenges and worries for students when it comes to purchasing tickets for campus events. BC’s Dance Ensemble presented their show “Encore” on March 17th and 18th, with free admission due to the issues with the box office. Proceeds from the show were given to The Campus School, and the loss of revenue from ticket sales certainly impacted the size of the donation made. 

BC’s Theatre Department staged “Dead Man’s Cell Phone” beginning on March 23rd, and the same ticketing issues still prevailed. As a result, tickets were only sold in-person at the box office, as this was the only way to sell tickets without using AudienceView.

Not only has credit card fraud influenced ticket sales lately, but it’s also been a burden for students to deal with in the wake of midterms, spring break, and making everyday purchases. Lily Adelmann (LSEHD ‘23) remarked, “It was extremely frustrating, my debit and my credit card got hacked.” Adelmann experienced random small charges of about $10 from Apple on both of her cards, forcing her to deactivate them for security reasons. “It was through my local bank, so it took me 14 days to get my card back. I had to live without a debit or credit card card for two weeks.” Thankfully for cash, and some help from her roommates and friends, Adelmann was able to navigate her time without a debit or credit card. 

Courtney Keswick (CSOM ‘25) shared her bizarre experience with fraudulent charges to her cards: “Stuff actually was sent to my house. 3 pairs of boots, and GoGo squeezes.” Keswick had two charges of $189 and $110 linked to her debit card. After a good amount of hassle, Keswick was fortunately refunded. 

A similar experience happened to Morgan Stumm (MCAS ‘25),  “I received a charge on my bank account for 4 beach towels from Eventually I got my money back, but I had to deactivate my card, and then wait to get a new one–it was a whole hassle and I had to use cash in the meantime.” There appears to be a trend of students impacted by the AudienceView fraud receiving random items at their home, followed by charges on their bank account, confusing students and parents alike. Stumm humorously remarked that the towels were, “s*** quality, too.” While Stumm eventually got the charges canceled, the stress of dealing with the banks made the security breach a major inconvenience. 

While students haven’t been updated on the AudienceView fraud and what that means for ticket sales at Robsham, students are hoping that the security issues have been sorted out. After all, thousands of students may have jeopardized their bank accounts again by purchasing tickets for the highly-anticipated ALC Showdown, which ran on Saturday, April 1st. However, Showdown’s ticket sales were through the BC Athletics’ site (supposedly because of the leak through Robsham), which hopefully made students feel more comfortable in sharing their credit card information. 

Despite an abundance of buzz among students regarding the credit card fraud, there is a shocking lack of communication from BC. BC has provided no information as to how this breach happened, how it will be prevented from happening in the future, and what students can do to ensure security when buying tickets for BC events. 

There has been no apology to BC students for the leaking of their financial information, other than the original February 24th email stating that, “We regret” the impact of the “security issue” on students. BC students are rightful in their frustration over the lack of communication from BC about a serious problem that impacted many.

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